Terms of service

Payment and prices

Prices

All prices in the store are stated in SEK and all prices include 12% VAT.
We reserve the right to price changes caused by price changes from suppliers, misprints in the price list and incorrect prices due to incorrect information and reserve the right to adjust the price.
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
We offer the following payment methods:

Klarna Checkout
Klarna Checkout makes it easy, flexible and secure for you to shop online. You can choose the payment method that suits you best. Either with Klarna invoice or Klarna account - or with card or bank transfer. Everything is equally safe.

Complaints and claims

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives to us in accordance with applicable consumer protection legislation to rectify the defect free of charge.
You must always contact us for approval before returning a defective product.
The complaint must be sent immediately after the defect has been discovered.

How do you proceed with a complaint?
Any errors and defects must always be reported to sättärexotisk@gmail.com where you state your name, address, email address, order number and a description of the defect.
If we are unable to rectify the defect or deliver a similar product, we will refund you for defective products in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse and complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Complaints Board, se arn.se.

Limitation of liability

We do not accept liability for indirect damage that may arise due to the product.
We do not accept liability for insurance/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government shutdown, reduced or non-existent delivery from the supplier.
Furthermore, we do not accept liability for any changes to products/product characteristics that are changed by the respective supplier and other factors beyond our control.

Product information
We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We will always do our best to expose the products as correctly as possible.

Order

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about the products, price, billing and delivery address.
If there is something wrong with the order confirmation, you should immediately contact us via email naturligtexotisk@gmail.com.